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Implementation of Total Quality Management (TQM) in the Ghanaian Real Estate Industry

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Implementation of Total Quality Management (TQM) in the Ghanaian Real Estate Industry
论文目录
 
ABSTRACT第1-7页
ACKNOWLEDGEMENT第7-13页
CHAPTER ONE:INTRODUCTION第13-19页
  1.1 Background to the study第13-14页
  1.2 Statement of the problem第14-16页
  1.3 Objectives of the study第16页
  1.5 Research questions第16页
  1.6 Research scope第16页
  1.7 Significance of study第16-17页
  1.8 Outline of methodology第17页
  1.9 Organization of the thesis第17-19页
CHAPTER TWO:LITERATURE REVIEW第19-35页
  2.0 Introduction第19页
  2.1 The Concept of Total Quality Management (TQM)第19-20页
  2.2 An overview of TQM第20页
  2.3 Total Quality Management definitions第20-21页
  2.4 Factor for a Successful Implementation OF TQM第21-30页
    2.4.1 Commitment of Top Management第22-23页
    2.4.2 Employee Training and Implementation of TQM第23-25页
    2.4.3 Organizational Culture and Implementation of TQM第25-26页
    2.4.4 Communication and Implementation of TQM第26-27页
    2.4.5 Benchmarking第27-28页
    2.4.6 Accredited Quality Management System第28页
    2.4.7 Managing Suppliers第28-29页
    2.4.8 Cost of Quality and Quality Control Techniques第29-30页
    2.4.9 Measuring Customer Wants and Satisfaction第30页
  2.5 Barriers to Total Quality Management第30-33页
    2.5.1 Lack of proper training/Inadequate Human Resource Development第31页
    2.5.2 Resistance of the workforce第31-32页
    2.5.3 Lack of management commitment第32页
    2.5.4 Poor Planning第32-33页
  2.6 Summary of Literature Review第33-35页
CHAPTER THREE:RESEARCH METHODOLOGY第35-40页
  3.1 Introduction第35页
  3.2 Research design第35页
  3.3 Target population第35页
  3.4 Sample size and sampling procedure第35-36页
    3.4.1 Sample Size第36页
  3.5 Data collection instrument第36-37页
    3.5.1 Questionnaire Pre Test第37页
    3.5.2 Validity of the instrument第37页
    3.5.3 Reliability of instrument第37页
  3.6 Data collection procedures第37-38页
    3.6.1 Problem of Data Collection第38页
  3.7 Data Analysis Technique第38-39页
  3.8 Ethical considerations第39-40页
CHAPTER FOUR:DATA PRESENTATION AND ANALYSIS第40-65页
  4.1 Introduction第40页
  4.2 Rate of Responses第40页
  4.3 Demographic Information第40-45页
    4.3.1 Gender of the Respondents第40-41页
    4.3.2 Age of Respondents第41-42页
    4.3.3 Educational Background第42-43页
    4.3.4 Position Held by Respondents第43页
    4.3.5 Employees Distribution per Department第43-44页
    4.3.6 Duration of Respondents第44-45页
  4.4 Total Quality Management第45-47页
  4.5 Factors Affecting Implementation of TQM第47-58页
    4.5.1 Top Management Commitment and Implementation of TQM第47-49页
    4.5.2 Employees Training & Development and Implementation of TQM第49-51页
    4.5.3 Communication and Implementation of TQM第51-53页
    4.5.4 Continuous Improvement and Implementation of TQM第53-54页
    4.5.5 Systems and Processes and Implementation of TQM第54-55页
    4.5.6 Education & Training and Implementation of TQM第55-56页
    4.5.7 Work Environment & Culture and Implementation of TQM第56-58页
  4.7 Barriers to Implementation of TQM第58-61页
  4.8 ANOVA第61-65页
CHAPTER FIVE:SUMMARY,CONCLUSIONS AND RECOMMENDATIONS第65-69页
    5.1. Introduction第65页
  5.2 Summary of the study第65-67页
  5.3 Conclusions第67页
  5.4 Recommendations第67-68页
  5.5 Suggestions for future studies第68-69页
REFERENCE第69-73页
QUESTIONNAIRE第73-78页

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