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An Evaluation of Performance Management System in the Public Service of Lesotho: Case Study of Ministry of Finance

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An Evaluation of Performance Management System in the Public Service of Lesotho: Case Study of Ministry of Finance
论文目录
 
ACKNOWLEDGEMENTS第1-8页
ACRONYMS第8-9页
ABSTRACT第9-12页
CHAPTER 1 INTRODUCTION第12-19页
  1.1 Introduction第12页
  1.2 Background of The Problem第12-16页
  1.3 Objectives of the Study第16页
  1.4 Research Questions第16-17页
  1.5 Significance of the Study第17页
  1.6 Limitation of the Study第17页
  1.7 Structure of the Thesis第17-19页
CHAPTER 2 LITERATURE REVIEW第19-31页
  2.1 Introduction第19-24页
  2.2 Importance of Performance Management System第24-25页
  2.3 Definition of key words第25-27页
  2.4 Components of Performance Management第27-31页
    2.4.1 Performance Planning第28页
    2.4.2 Performance Recognition/Reward第28页
    2.4.3 Performance Improvement第28页
    2.4.4 Results orientation第28-29页
    2.4.5 Performance Appraisal & Review第29页
    2.4.6 Performance Measurement第29页
    2.4.7 Training and Development第29-30页
    2.4.8 Objectivity, Fairness and Transparency第30页
    2.4.9 Communication and Feedback第30-31页
CHAPTER 3 METHODOLOGY第31-33页
  3.1 Introduction第31页
  3.2 Research Design第31页
  3.3 Research Population and Sampling Technique第31页
  3.4 Instruments and Methods of Data Collection第31-32页
  3.5 Method of Data Analysis第32页
  3.6 Ethical Consideration第32-33页
    3.6.1 Confidentiality第32页
    3.6.2 Reliability第32页
    3.6.3 Validity第32-33页
CHAPTER 4 ANALYSIS AND INTERPRETATION OF THE RESULTS第33-39页
  4.1 Demographic features第33页
  4.2 Qualifications第33-34页
  4.3 Position category第34页
  4.4 Tenure in office (Experience)第34页
  4.5 Communication第34-35页
  4.6 Performance Appraisal and Review第35页
  4.7 Commitment of management第35-36页
  4.8 Performance Recognition第36页
  4.9 Performance monitoring第36-37页
  4.10 Factors that maximize performance第37页
  4.11 Motivational factors第37页
  4.12 Service delivery第37页
  4.13 Performance planning第37-39页
CHAPTER 5 CONCLUDING REMARKS AND RECOMMENDATIONS第39-42页
  5.1 Conclusions第39-40页
  5.2 Recommendations第40-42页
    5.2.1 Assessment第40页
    5.2.2 Political and Administrative Support第40页
    5.2.3 Commitment of all the parties第40页
    5.2.4 Objectivity第40页
    5.2.5 Training and development第40-41页
    5.2.6 Commitment by Management第41-42页
REFERENCES第42-45页
ANNEXES第45-48页

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